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FAQ
GAM LIVE
1 Audio and Video don't sync
1) Click“Video Capture Device”then click “Filters”.
2) Click to add“Video Delay (Async)”.
3) Set it to 470ms (You can adjust it smaller or bigger until you found the audio and video synchronized).
2 Worked once. Then couldn't get it to work again
1) First, check the“UCEC HD Video Capture” if it shows in Device Manager. Then, uninstall “UCEC HD Video Capture”In Device Manager. Second, replug the GAM LIVE into computer and game consoles.
2) Use another USB 3.0 cable and HDMI cable to test.
3 No signal to computer or only see a blank screen in OBS(No picture and sound)
1) First, check the “UCEC HD Video Capture” if it shows in Device Manager. Then, uninstall “UCEC HD Video Capture” In Device Manager. Second, replug the GAM LIVE into computer and game consoles.
2) Add“Video Capture Device”and double click it. Then select“UCEC HD Video Capture ”in the drop box next to Device. In Audio Output Mode, you need to choose“Output desktop audio (WaveOut)”. In Audio Device, you need to choose“UCEC HD Video Capture”
3) Use another USB 3.0 cable and HDMI cable to test.
4 The captured audio is super low. Can't hear anything.
Game consoles - GAM LIVE - Use Mic cable to connect the Mic port of the computer - add "Audio Input Capture" in OBS. Then, double click "Audio Input Capture" and choose "Microphone Realtek High Definition Audio"
5 The captured video/picture is very dim/ blurred
Open OBS - Click Files - Click Settings - Find Output Option - Find Recording - Recording Quality - Choose“High Quality、Indistinguishable or Lossless Quality”
6 You only can choose 1280*720 or lower resolution in the resolution option.
Did you use the old UCEC Video capture or any other video capture device before?
If yes, you need to uninstall GAM LIVE and their driver and replug GAM LIVE to your computer. Please check Device Manager to make sure you only can see“UCEC HD Video Capture”